Frequently Asked Questions (FAQ)

Questions are appreciated and expected! Here are the top questions Vera gets asked.

General Questions

Where are you located?

You can find Flexibility with Vera inside Spectrum Collective, at 238 Gerrard Street East, Toronto, Ontario, M5A 2E8.

What are your hours?

Monday – Thursday, and Saturday. By appointment only; no walk-ins accepted.

Do you accept insurance?

At this time, Flexibility with Vera does not take health insurance; however, if you have an HSA (health spending account), you may be covered. Check with your insurance provider if you’re not sure.

Do you treat clients with hypermobility?

Yes! Vera has localized hypermobility themself, and is constantly keeping up with the new science about it. When it comes to hypermobility, we focus much more on stability to calm the nervous system down so we can feel gentle stretches without going outside of the normal ranges of motion.

What if I’m not flexible?

No worries! Whether it be tight fascia or a guarded nervous system not letting you let go, we will get to the root cause and slowly build up your mobility and flexibility in a safe way.

What if I’m injured?

If you have an injury, definitely consult a medical professional to get a stamp of approval from them for an activity like stretching first. Once cleared … see you in the studio!

What’s the difference between fascial stretch therapy and massage?

Massage is much more passive; you are under sheets, relaxed, and a practitioner uses oils or lotion to massage your muscles and fascia. While with FST you are fully clothed, and your body/ limbs are actively moved around to help muscles stretch, and fascia to glide more in and around the joints.

About the space

Do you have showers or changing facilities?

There are no showers at Spectrum Collective, but we do have a bathroom you can use to change in.

How early should I arrive?

Feel free to arrive 5 to 10 minutes early; there’s a small waiting area with a couch in Spectrum Collective right when you walk in, adjacent to Vera’s studio door.

Is there parking?

There is limited parking on site at Spectrum Collective; please contact Vera ahead of time if you’d like to utilize the parking. Otherwise, there is street parking for 1 hour free along residential roads such as Ontario and Seaton Street, and paid parking along Gerrard Street East.

What is the accessibility of the location?

Exact accessibility information coming soon. Please contact Vera with any specific concerns.

About your session

How will I feel after a session?

Hopefully, amazing! You may feel some soreness in the days after the session, which is totally normal and will feel like you had a workout. You will want to stay hydrated afterwards, just like you would after a massage.

Can I do a workout after the session?

You can… but it wouldn’t necessarily be recommended. Working out is a stress on the body (of course, a good stress!) and doing so directly after a session that is meant to downregulate the nervous system can lead you feeling lethargic or sore that will not be optimal for your workout. If you’re going to work out after a session with Vera, opt for a short one that can help you warm up and feel your best in your training session.

Are any of these services painful?

Heck no, they shouldn’t be! While discomfort and pain that is considered productive is a-ok and to be mildly expected, especially if you have some tight areas, pain that has you flinching, crying out or causing your nervous system to switch to fight or flight is the exact opposite response we want. If that happens, Vera immediately comes out of the position and will check in to see what is happening in your body to adjust and make sure you feel safe throughout the experience.

Important Policies

Required clothing

Please wear socks. Loose and comfortable clothing that allows for movement in all directions (such as fitness attire), is ideal. Please remove all jewelry prior to the session and tie up long hair so it is out of the way. If you are coming in for cupping, muscle scraping or taping, please wear shorts and a tank top or sports bra.

What is your payment policy?

All sessions require a $30 deposit, with the remaining payment being invoiced after the service is completed. Vera will accept debit, e-transfer or credit.

What is your cancellation & rescheduling policy?

While understanding things do come up, there is a strict 24-hour cancellation policy. You will be charged the full amount if you cancel within 24 hours of your appointment time. You can cancel or reschedule within your confirmation booking email; alternatively, you can send Vera a text or email to cancel or reschedule more than 24 hours prior to your session.