BLOOM Program Terms & Conditions

Last updated: December 22nd, 2024

By using any portion of the Site and program, you indicate you have read and understand these Terms and Conditions and agree to abide by them at all times. If you do not agree to these terms, do not use the Site or BLOOM program.

Membership/Service

Michelle Schofield, Flexibility with Vera (herein referred to as “Service Provider” or “Company”) agrees to provide the Membership, “BLOOM” (herein referred to as “Membership”) identified in the online commerce shopping cart. As a condition of participating in the Membership, you agree to be bound by and to abide by all policies and procedures set out in this Agreement, including those incorporated by reference.

As part of the Membership, the Company shall provide the following to Client:

Number of sessions per week: The Company will provide one 60-minute session per week in accordance with the BLOOM package the Client has purchased at 3-, 6- or 12-month. If the Client has purchased the 6- or 12- month package they are eligible for 2 extra 60-minute sessions each month of their package. The extra sessions cannot be transferred or deferred to different months.

Additional resources: The Company shall maintain a Membership Area that will include video, audio and written routines and plans, worksheets, checklists, slide decks and other training and support information. You shall have access to this Membership Area for as long as the Membership Area exists and your paid membership is valid. In the event that Company intends to close the Membership Area, it shall provide clients with a 30-day notice and the ability to download the core resources contained in the Membership Area.

From time to time, the Company will offer bonuses to individuals who sign up for the Membership. You shall be entitled to any bonuses offered to you at the time of your enrollment. Bonuses are not guaranteed to be available for the entire lifespan of the Membership and they vary depending on specific live and automated promotions throughout the year.

General Use Disclaimer

The Company’s Terms of Use, Privacy Policy, and Disclaimer are hereby incorporated by reference into this agreement. Except as modified by this Agreement, each of those agreements and policies shall apply fully to your participation in the Membership.

Client understands Michelle Schofield (herein referred to as “Consultant”) and Flexibility with Vera is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) Perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s full network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this program. If the Parties continue their relationship, a separate agreement will be entered into.

Health and Fitness Disclaimer

Personal training is a physical practice that requires strength, flexibility, and balance. Please consult with a healthcare professional before starting any new fitness programs, including the Membership. If you have any injuries, health conditions, or other physical limitations, it is important to inform your instructor before participating in the Membership.

The information provided by the Company or through the Membership is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare professionals with any questions you may have regarding a medical condition.

Personal training, like any physical activity, involves risks and any individual’s results may vary. By participating in the Membership, you acknowledge that you are participating at your own risk and release [the website, studio, and its affiliates] from any and all liabilities arising from your participation. If you feel uncomfortable or unsafe at any time during a class, please let your instructor know and stop the activity immediately.

To accept the terms and conditions, the Client acknowledges that their participation in the Membership is voluntary and that the Client is participating at their own risk.

Fees

In consideration of Your access to the Program, you agree to pay the following fees.

3-month BLOOM Program
You will be charged $1455 USD when you register for the membership. If you choose to pay in payment plans, you will be charged $485 USD on the same day of each consecutive month for the length of the membership. For example, if you register on May 15th you will be billed on the 15th of the month for each consecutive month.

6-month BLOOM Program
You will be charged $2730 USD when you register for the membership. If you choose to pay in payment plans, you will be charged $455 USD on the same day of each consecutive month for the length of the membership. For example, if you register on May 15th you will be billed on the 15th of the month for each consecutive month.

12-month BLOOM Program
You will be charged $5160 USD when you register for the membership. If you choose to pay in payment plans, you will be charged $430 USD on the same day of each consecutive month for the length of the membership. For example, if you register on May 15th you will be billed on the 15th of the month for each consecutive month.

Intro Session
You will be charged a one-time fee of $100 USD when you register for the membership.

Methods of Payment

Upon registering for the Membership you hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above.

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your membership access will be removed.

Processing of Payments

This Site uses a third-party payment processor (the “Payment Processor”) to link your credit card to your Flexibility with Vera Account to the Service Provider and process all payments made to Flexibility with Vera. The processing of payments or credits, as applicable, in connection with your use of the Service Provider will be subject to the terms, conditions, and privacy policies of the Payment Processor. A non-refundable 2.4% surcharge applies to credit card transactions for products purchased outside of our Service Provider. In connection with your use of the Service Provider, Flexibility with Vera may obtain certain transaction details, which Flexibility with Vera will use solely in accordance with the privacy policy.

BLOOM Refund and Cancellation Policy

No refunds are offered for the Membership after the initial 10 days. Within 10 days the Client may request a partial refund, up to 80% back to their original form of payment method. Any completed sessions are non-refundable.

Cancellation requests can be submitted to support@flexibilitywithvera.com a maximum of 10 calendar days after the first payment is made.

Upon cancellation, your access to the membership portal will be immediately revoked, regardless of how many days are left in the month. 

Clients are welcome back anytime. 

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: support@flexibilitywithvera.com

Rescheduling and Missed Sessions Policy

A minimum of 3 hours notice must be provided to the Service Provider if a session needs to be rescheduled. If the Client fails to give 3 hours notice, the session will be forfeited and unable to be rescheduled. The Company will keep sessions open for 15 minutes for Client to show, after 15 minutes the class will be assumed to be cancelled.

Missed sessions that have been cancelled more than 3 hours in advance may either be added as an extra weekly session or added to the end of the Membership.

Program Pauses

Under certain circumstances, the Client can request a pause in the Membership. Conditions under which the Membership may be paused may include the following: medical reasons, travel, etc. The Company holds the right to approve or decline this request.

Client Responsibility

The Client is expected to commit fully to the program as set out by the Company. This includes attending scheduled sessions, actively participating, and following through with any assigned exercises or practices outside of the session.

The Client must adhere to all provided guidelines and plans. These have been designed to ensure safety and maximize the effectiveness of the Membership. Compliance is essential for achieving desired outcomes.

The Client is required to provide reasonable notice for any class cancellations, with a minimum of 3 hours as outlined in the Rescheduling and Missed Sessions Policy. Failure to do so may result in penalties as detailed in that policy.

The Client must maintain a respectful attitude toward all participants, instructors, and staff. Disrespectful behavior will not be tolerated and may result in the termination of membership without a refund.

The Client is encouraged to seek medical advice from a qualified professional if they have any health concerns or conditions that may impact their participation in the Membership. The company is not responsible for any health issues that arise if clients do not seek appropriate medical guidance.

-Non-compliance with any of the above responsibilities can negatively affect the client’s progress and the overall effectiveness of the Membership. Potential penalties may include the need for additional sessions, which could incur extra costs. In cases of significant non-compliance, the Membership may be terminated without a refund.

Coach Responsibility

The Service Provider is committed to creating a space where all clients feel welcome and supported, regardless of their background, fitness level, or experience. Ensuring the safety and comfort of the Client is a top priority during every session.

The Service Provider will offer information and guidance tailored to the specific needs and goals of each client. All exercises, stretches, and practices are designed to be effective and beneficial for the Client’s progress within the Membership.

Confidentiality and Privacy

The Company respects the privacy of its clients and will not disclose any information You provide except as set forth in this Agreement. As a condition of participating in the Membership, you hereby agree to respect the privacy of other Membership participants and to respect the Company’s confidential information.

Specifically, the content of the Membership contains the Company’s proprietary methods, processes, forms, templates, and other information. You hereby agree not to share the information provided to clients in the Membership with anyone other than the Company, its owners and employees, and other Membership participants.

The Service Provider will refrain from using language or promoting ideas related to weight loss, dieting, or toxic fitness mindsets. The focus is on fostering a positive and empowering experience that encourages self-acceptance and holistic well-being.

The Service Provider will be available for support and communication outside of scheduled sessions through email and text, with a commitment to respond within 72 hours to any client inquiries or concerns.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Membership and related services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. The Company reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the Company in asserting any available defenses.

Resolution of Disputes

You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Membership. To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only in the state or federal courts that are geographically nearest to Toronto, ON.

Full Agreement

You acknowledge that these Terms and Conditions, together with our Privacy Policy constitute the full agreement relating to your use of the Site and Services.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario in Canada.

All Rights Reserved

The Company reserves the right to update and change these Terms at any time and it is your responsibility to review these Terms periodically. You can review the most current version of our Terms at any time by visiting this page. All modifications shall be posted on Flexibility with Vera’s website and purchasers shall be notified. If you continue to use the Site and the Membership after we make changes, you agree to the changes. All rights not expressly set out and granted in these Terms and Conditions and/or our Privacy Policy are expressly reserved by the Company.

Entire Terms and Conditions

These Terms and Conditions, including any documents or agreements incorporated herein by reference, are the entire agreement between you and Flexibility with Vera regarding your use of the Membership and Service Provider.

If you have any questions about these Terms & Conditions of Use, please send an email to support@flexibilitywithvera.com